Posted 5th October 2019


Withdraw from your Kinesis account including physical redemption of Kinesis currencies.

Withdraw KAU & KAG from an account

1. Click on the “Accounts” tab from the left-hand navigation panel.

2. Select the currency you wish to deposit funds to, in this example KAU, from the top navigation bar, then press the “SEND” button.

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3. The withdrawal screen pop-up will display you with the amount of KAU you would like to send, along with the approximate USD value. You can continue to enter the quantity of KAU and insert the KAU address you wish to send funds to, you may enter an optional reference message should you choose.

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4. Once you’ve completed all fields, complete the transaction by pressing next, you will be prompted with a description of the transaction, if you are happy with all details, press the confirm button to process.

You will be able to review this in your recent transactions.

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Withdraw ETH from an account

1. Click on the “Accounts” tab from the left-hand navigation panel, followed by opening the account you wish to withdraw funds from (ETH in this example).

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2. Click the “Send” button and a pop up will be displayed, providing you with fields to enter the amount of ETH you wish to send, along with an estimated USD value, as well as a field for you to insert the ETH deposit address. You also have the option to add a reference description.

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3. When you are happy with the withdrawal request details you’ve entered, click the “next” button to submit your request. You will be provided with a transaction confirmation screen to review the information entered is correct.

Press “confirm” to complete the transaction, this will be reflected in the recent transactions tab.

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Physical redemption request

1. Click the settings icon in the bottom left corner of the platform.

2. Select “Redemption” from the list within the settings page.

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3. Complete the required information on the Redemption form, stating which Kinesis currency you wish to redeem (KAU or KAG), the preferred hub location, the amount to be redeemed and any additional notes for the request (optional).

Please note: Redemption of Kinesis currencies can only be made in certain increments of 100 KAU or 200 for KAG.

Please note: Redemption of Kinesis currencies can only be made in certain increments of 100 KAU or 200 for KAG.

4. Click “Submit” when you’re happy with the redemption request details.

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Please note: The request will be sent to the Kinesis operations team, who will contact you with next steps within 1-2 working days.